You can contact us at: firstname.lastname@example.org We will respond to your email within 48 hours.
Tel: 0845 899 3339
8am-8pm Monday to Friday (except bank holidays)
STANDARD DELIVERY (UK)
Standard delivery to the UK cost £3.99 please expect your delivery within 2 to 3 working days. Signatures are not required for the standard delivery option and you can specify an alternative delivery address to your billing address.
NEXT DAY DELIVERY (UK)
For next day delivery, Monday to Thursday, orders must be placed before 1pm. Orders placed after 1pm will take an additional day to be dispatched.
PLEASE NOTE – If you are placing an order on a Friday before 1pm and require next day delivery, please select ‘Saturday Delivery.’ Unfortunately we cannot offer Sunday delivery. Orders placed between 1pm on Friday and 1pm on Monday will be delivered on the following Tuesday. Signatures are required for the next day delivery option and you can specify an alternative delivery address to your billing address. Please accept our apologies, but this service is not available in Ireland or the Republic of Ireland.
SATURDAY DELIVERY (UK)
For Saturday delivery, orders must be placed before 1pm Friday. Orders placed after 1pm Friday will not be delivered until the following Saturday.
PLEASE NOTE – We do not offer Sunday delivery. Orders placed between 1pm on Friday and 1pm on Monday please expect delivery on the following Tuesday. Signatures are required for the Saturday delivery option and you can specify an alternative delivery address to your billing address. Please accept our apologies, but this service is not available in the Republic of Ireland.
Delivery to Ireland costs £7.95 Please expect your delivery within 5 working days. Signatures are not required for the standard delivery option and you can specify an alternative delivery address to your billing address. Please accept our apologies, but we are unable to accept returns from Ireland to our stores. You must return by post to the address specified on the delivery note.
How do I shop online?
Simply select which items you want from this website, choose your preferred colour and size, then add them to your shopping basket. When you have finished shopping, follow the checkout procedure.
How will I know which size to opt for?
Please use our Size Guide to determine your Bastyan size.
How do I pay for my order?
We accept Mastercard, Visa, Domestic Maestro/Solo, Visa Electron, Maestro, JCB and Visa Delta.
How will I know that you have received my order?
When you place your order we will email you an acknowledgement containing your order number and details of the goods ordered. Please note, this is not confirmation that your purchase has been processed. Once your goods have been dispatched to you, your card will be charged and we will then email you an order despatch detailing your products. This is confirmation that your order has been processed.
Can I change my order after I’ve made it?
Because we start to process your order as soon as we can after we receive it, we cannot cancel or change it. However, if you change your mind after we accept your offer you can return any goods to us for a full refund (please see Refunds & Returns, below).
What should I do if I notice my personal details are incorrect after I have completed the ordering process?
Please contact our customer service team at email@example.com ensuring you include your order number, or call us on 0845 899 3339. What happens if an item I order is not available? In this event, you will be informed in the order despatch email that we are unable to ship that item. You will not be charged for that item. We will continue to ship any remaining items that you have ordered.
If I have previously purchased from the Bastyan website but have forgotten my password, what should I do the next time I want to purchase online?
Simply go to My Account and then click the Forgotten Password link. You will then be emailed details to obtain a new password.
If I have previously purchased from the Bastyan website and wish to purchase again but need to change my address or other details, what should I do?
Please go to My Account to change your details. Can I order from Bastyan.com and collect from a store? Unfortunately we are unable to offer this service.
Can you deliver to a different address than my billing address?
Yes, you can specify your preferred delivery address when you place your order.
Where do you deliver?
We deliver to most postal areas in the UK and Ireland excluding BFPO addresses. Delivery of certain products to the Channel Islands, Scilly Isles and the Isle of Man may not always be possible. We also reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.
Are there any places where delivery might take longer?
There are a small number of postcodes in the UK, usually in remote rural areas, where we cannot guarantee delivery within our usual time scale.
What if I'm not in when you deliver?
Deliveries in the UK are usually made Monday to Friday between 9am and 5.30pm. If you or the intended recipient is not available, each time a delivery is attempted our courier will leave a card at the delivery address confirming that they have tried to deliver. Simply follow the instructions on this card to rearrange delivery.
Refunds and returns
What should I do if I no longer want the goods I ordered?
If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the dispatch date for a full refund. On receipt of the returned item, and in accordance with our refund policy, we will refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited. Please see Terms and Conditions for full details, and see the final FAQ in this section for details of how to return your order.
What should I do if I have received the wrong item, or the item is faulty?
In either event, please return the relevant item to us for a full refund. On receipt of the returned item, we will refund the payment card the price paid for the item. Please see Terms and Conditions for full details. Please see the final FAQ in this section for details of how to return your order.
What should I do if you have not sent me one of the items I ordered?
In this event, please contact our customer service team from 8am to 8pm Monday to Friday (excluding UK public holidays), 9am to 1pm on Saturday, at firstname.lastname@example.org or on 0845 899 3339
Can I return an item to a Bastyan store?
UK deliveries cannot be returned to any of our Bastyan concession stores - due to rules from the Department Stores in which they are based. Please see Terms and Conditions for our full refund policy. Please see the final FAQ in this section for details of how to return your order.
What is the procedure for returning an item to Bastyan (UK ORDERS)?
There are two options. You can either post the item back to us using the freepost label that came with your parcel (please ensure you get proof of postage when you return the item to us). Alternatively, you can return it in person to any Bastyan store.
Please make sure you take the despatch note (enclosed in your parcel) with you as a receipt. You will be asked the reason for the return and whether you wish to exchange the product or obtain a refund.
What is the procedure for returning an item to Bastyan (Ireland ORDERS)?
Please accept our apologies, but we are unable to accept returns from Ireland to our stores. You must return by post to the address specified on the delivery note. Please see Terms and Conditions for our full refund policy.
Frequently Asked Questions
How can I contact Bastyan?
Our customer service team is available from 8am to 8pm, Monday to Friday (excluding UK public holidays), 9am to 1pm Saturdays. Please email email@example.com or call us on 0845 899 3339
Where is my nearest Bastyan store?
Please click here to find your nearest store.
How can I subscribe to the Bastyan newsletter?
Simply click here and enter your email address. Our email newsletter will keep you up to date with all our latest fashions, new arrivals and promotions.
How can I unsubscribe from the Bastyan newsletter?
If you decide that you no longer want to receive our email newsletter, you can unsubscribe using the link at the bottom of the last email you received.
How safe is it to shop on the Bastyan website?
Please rest assured that we take the privacy and security of your personal and payment details very seriously. We work hard to ensure that we only use your information in the ways you want us to. To ensure this, our website uses high-level SSL encryption technology – the most advanced security software currently available for online transactions.
How can I create an account at Bastyan.co.uk?
Go to My Account to create an account.
Can I use gift vouchers online?
Unfortunately not at this time.
To help us to help you by making our Service even better we would be grateful for a few minutes of your time.
We greatly value your custom and opinion so please support us by emailing any feedback you have about the Bastyan Website to firstname.lastname@example.org Thank you for helping us to make your shopping experience even better and we look forward to welcoming you back soon.